Sizing Information

To measure your child’s foot we recommend they are standing and weight bearing (if possible). Mark on a piece of paper the bottom of the heel to the tip of the toes and measure this distance. We then recommend adding approximately 1cm. All our leather shoes will stretch a little after some wear. Remember to measure both feet as they can differ.

Care and Cleaning Information

Leather shoes

We recommend spraying your shoes with a protecting spray. To clean, simply dab with a damp cloth and allow to dry. Do not machine wash. Do not bleach or iron. Do not tumble dry.

Shoe cleaners are also available at shoe repair stores and some supermarkets.

*Please note: please do not allow shoes to get soaking wet, the leather is not designed to be wet for long periods.

Cleaning

To clean, simply wipe with a damp cloth, we find unscented baby wipes work great! Do not machine wash. Do not bleach or iron.

*Please note leather is a natural material and cleaning can remove natural oils within the leather. We do not recommend frequent cleaning.

Please ensure when your child is not wearing their shoes they are put away safely, squashed shoes may lose their shape!

Hubble + DUKE Gumboots Care GUIDE

CARE OF YOUR RUBBER GUMBOOTS

We’re proud of the fact that our gumboots are handcrafted by real people. This can mean that from time to time a fault may occur. Generally, most faults are clear functional errors that are either immediately apparent or become noticeable within the first few weeks of wear. We do not consider a shoe to be faulty after several months of regular wear – this would be classified as general wear and tear, and children will wear their shoes at different rates. Excessive wear and tear will ultimately lead to damage of your shoes or gumboots that we can not be held accountable for. 

Rubber has similar features and properties to leather and is a natural product, our boots are made by hand. Rubber boots have different care requirements to plastic gumboots.

STORAGE

• Rubber boots should be stored carefully in a cool, non heated environment (ie. not in a heated drying room or heated wardrobe) as the rubber will deteriorate and become sticky or even buckle. This may also occur if boots are dried near a source of artificial heat such as an electric fan.
• Some areas of the rubber will become dry and brittle (leading to cracking) if the Gumboots are regularly exposed to, or left out, in direct sun light.
• Do not leave your rubber gumboots outside for a prolonged period of time.

CARE

• After wearing boots rinse using a mild detergent.
• Use of solvents or soaking in heavy detergents can penetrate the matte silicon coating of rubber and can potentially lead to it pealing and flaking off and may compromise the glue that holds the boots together, especially in lighter coloured boots.
• We recommend that you treat your rubber boots regularly with a silicon rubber conditioner.
• NOTE: Removing your boots by using your alternate foot to push the other boot off, may result in heel splitting or the cotton lining coming away on the inside.

OUR WARRANTY

• We will refund or replace gumboots where defective workmanship is causing leakage in waterproof products.
• If you received your boots in new condition then as per most shoe retailers we are not able to refund boots once worn.

Our gumboots generally hold up really well and have been worn outside and enjoyed by many many children! However when purchasing Hubble + Duke boots please note WE, nor our APPROVED RETAILERS, cannot be held responsible for :

• Fit related problems.
• Incidental damage, such as holes, rips and sustained seam wear, which are not as a consequence of manufacturing.
• Normal wear and tear for GUMBOOTS… It is in the very nature of Gumboots that they will end up ‘WORN OUT’. We cannot guarantee that your boots will ‘last a whole season’ or ‘last more than one season’. They are often used in muddy puddles, on farms, on rough soft fall in playgrounds and we have even seen heels and the top of boots used as a brake when scooting – all of which inevitably result in scratches and holes.
• As per the care instructions above removing the boots by using the alternate foot to push the other boot off, may result in heel splitting or the cotton lining coming away on the inside.
• Lack of maintenance.

RECYCLING GUMBOOTS:

At the end of the life of your pair of gumboots you can RECYCLE them by taking them to any TOTALLY WORKWEAR store and placing them in one of the bins provided where they will then be recycled! –

https://www.totallyworkwear.com.au/tww-boot-recycling

Shipping and Handling

All our orders are posted through Australia Post registered satchels. We always aim to have orders posted within 24 hours during weekdays. Orders can take up to 7 business days to arrive. We also have an option to upgrade to express post. All parcels have tracking if you require the number please contact us. This postage does not include insurance or signature on delivery. If you prefer these options please contact us. We also offer postage discounts for multiple items. Discount will be applied at checkout. Local Pickup is also available in Heathmont, Melbourne, via appointment – please contact us to arrange prior to placing your order.

International Shipping:

We can organise international post by request, please contact us to arrange a quote.

Economy shipping to New Zealand does not include tracking.

*Please note: Tootsie Toes is not responsible for any lost, damaged or stolen packages

Privacy Policy

We understand that your privacy is important, and we totally get that. We do not supply any of your information to any third parties. Your information will only be used to fulfill your order, that’s it!

If you have any queries please contact us